Effective Date: August 24, 2026

Sitka Builders LLC, doing business as Northwest Window Cleaning (“Northwest Window Cleaning,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit https://www.nwwindowcleaningbellingham.com, request a quote, schedule or receive services, communicate with us, or participate in our text messaging program.

1. Information We Collect

We may collect information you provide directly to us, including:

• Your name

• Property, service, billing, or mailing address

• Email address

• Telephone number

• Services in which you are interested

• Appointment and service information

• Property-access or project instructions

• Quotes, invoices, and payment-related information

• Communications, comments, and customer-service requests

• SMS consent records and communication preferences

We may also collect limited technical information automatically when you use our website, such as your IP address, browser type, device information, referring website, pages visited, and approximate location. Our website provider and other service providers may use cookies or similar technologies for functionality, security, analytics, and performance.

2. How We Use Information

We may use information to:

• Respond to quote and information requests

• Prepare estimates

• Schedule, provide, and manage our services

• Send appointment confirmations, reminders, arrival notices, service updates, invoices, and customer-care messages

• Send promotional messages when you have separately consented to receive them

• Process and document communication preferences

• Respond to questions and provide customer support

• Operate, secure, maintain, and improve our website and services

• Prevent fraud, misuse, or security incidents

• Maintain business, consent, and transaction records

• Comply with applicable laws and enforce our agreements

3. Text Messaging and Mobile Information

When you separately consent, Sitka Builders LLC d/b/a Northwest Window Cleaning may send SMS or MMS messages concerning quote requests, estimates, scheduling, appointment reminders, technician arrival notices, service updates, invoices, customer care, review requests, and other service-related communications.

If you provide separate marketing consent, we may also send messages about special offers, discounts, promotions, and available services.

Consent to receive text messages is not required as a condition of purchasing goods or services. Message frequency varies based on your service activity and communication preferences. Message and data rates may apply.

You may opt out at any time by replying STOP to a message from us. You may reply HELP for assistance or contact us at quotes@nwwindowcleaningbellingham.com.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Service Providers

We may provide information to companies that perform services on our behalf, such as providers of:

• Website hosting and maintenance

• Customer relationship management

• Appointment scheduling

• SMS, email, and telephone communications

• Payment processing

• Data storage and security

• Analytics

• Customer support

These providers may use information only as reasonably necessary to perform services for us or comply with applicable legal obligations. They are not authorized to use SMS opt-in information or consent for their own marketing or promotional purposes.

5. Legal and Business Disclosures

We may disclose information when reasonably necessary to:

• Comply with a law, regulation, subpoena, court order, or lawful government request

• Protect the rights, safety, property, or security of our customers, personnel, business, or others

• Investigate fraud, security incidents, or violations of our agreements

• Complete a merger, financing, reorganization, or transfer of business assets, subject to appropriate privacy protections

Text messaging originator opt-in data and consent remain subject to the restrictions stated in Section 3.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and consent records, resolve disputes, comply with legal obligations, and enforce our agreements. Retention periods may vary according to the nature and purpose of the information.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

8. Your Choices

You may:

• Opt out of text messages by replying STOP

• Request SMS assistance by replying HELP

• Unsubscribe from marketing emails using the unsubscribe link in the message

• Adjust cookie settings through your browser

• Ask us to review, correct, or delete certain personal information, subject to applicable legal and business-record requirements

To make a privacy request, email quotes@nwwindowcleaningbellingham.com. We may need to verify your identity before completing a request.

9. Children’s Privacy

Our website and services are intended for property owners, tenants, property managers, and businesses. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their respective policies. We are not responsible for the content or privacy practices of third-party websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date. Material changes will apply prospectively unless otherwise required by law.

12. Contact Us

Sitka Builders LLC d/b/a Northwest Window Cleaning
2207 Valencia St Ste 107
Bellingham, WA 98229
Email: quotes@nwwindowcleaningbellingham.com
Website: https://www.nwwindowcleaningbellingham.com